909bt's Privacy Policy

909bt ("we", "our") operates a trusted online gaming and betting platform for players in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy tells you what information we collect when you use the 909bt website and services, why we collect it, and how we use, store, and protect that information.

By using our platform, you are considered to have accepted the terms of this privacy policy. Please read the full policy carefully. If you disagree with any part of this policy, we ask that you refrain from using our services.

909bt may collect your information in various ways. The types of information collected are explained in detail below:

2.1 Information You Provide Directly

When you create an account on our platform or use our services, the information you voluntarily provide may include:

• Full name and date of birth
• Email address and phone number
• Residential address
• National ID or passport details (for age verification)
• Payment information — details related to bKash, Nagad, Rocket, or bank accounts
• Records of communication with our support team

2.2 Automatically Collected Information

When you visit our website, certain information is collected automatically, such as:

• IP address and device identifier information
• Browser type and version
• Operating system information
• Date and time of access to the website
• Pages visited and time spent
• Referral source (where you came from before reaching our site)
• Gaming activity and transaction history

2.3 Information Received from Third Parties

In some cases, for the purpose of identity verification or fraud prevention, we may receive limited information about you from trusted third-party providers. This collection of information is always done on a lawful basis and in compliance with applicable law.

909bt uses the information collected for the legitimate purposes listed below. We never use your information unnecessarily or for unauthorised purposes.

• Account management: To create, verify, and keep your account secure.
• Service delivery: To facilitate gaming, betting, and financial transactions.
• Customer support: To resolve your questions or issues via live chat and email.
• Security and fraud prevention: To detect and prevent unauthorised access and fraudulent activity.
• Age verification: To confirm that the platform is used only by individuals aged 21 or above.
• Legal compliance: To comply with applicable laws and regulations.
• Service improvement: To enhance user experience and platform performance.
• Communication: To send important account-related notifications and updates.
• Responsible gaming: To identify potentially risky gaming behaviour and provide support.

909bt is very careful about sharing your personal information with third parties. Information may be shared only in the specific circumstances below and only to a limited extent:

4.1 Service Provider Partners

To operate our platform, we work with certain trusted technology partners — such as payment processing, cybersecurity, and software infrastructure. Only the necessary information is shared with these partners, and they are bound by confidentiality agreements.

4.2 Legal Requirements

We may be required to disclose information pursuant to a court order, a lawful request from a government authority, or applicable law. In such cases, we endeavour to keep the amount of information disclosed to a minimum.

4.3 Fraud and Crime Prevention

Information may be shared with relevant authorities when required to investigate fraud, money laundering, or other unlawful activity.

4.4 Business Restructuring

In the event of a merger, acquisition, or restructuring of the business, limited information may be shared with the relevant parties. In such circumstances, we will endeavour to give you advance notice.

The 909bt website uses cookies and similar tracking technologies. These help improve your browsing experience and ensure the functionality of our services.

5.1 Types of Cookies

• Essential cookies: Essential for the basic functionality of the platform — login sessions, security tokens, etc. These cannot be disabled.
• Functional cookies: To remember your preferences and settings — language preferences, display settings, etc.
• Analytics cookies: To analyse website usage and improve services. These collect anonymous data.

5.2 Cookie Controls

You can control or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect some core functionality of the platform.

909bt employs advanced technical and organisational measures to protect your information. The key pillars of our security infrastructure are listed below:

• SSL encryption: All data transmissions are protected by SSL/TLS encryption, keeping your information out of reach of third parties.
• Data encryption: Sensitive information stored on our systems is kept in an encrypted format.
• Access controls: Only authorised personnel can access users' personal information.
• Regular security audits: Regular security audits are conducted to identify and address potential vulnerabilities.
• Incident response plan: A process is in place for rapid response and user notification in the event of any security breach.
• Secure payment processing: Transactions via bKash, Nagad, Rocket, and bank transfer follow industry-standard security protocols.

While we strive to ensure the highest level of protection, transmitting data over the internet is not entirely risk-free. We ask that you keep your account password confidential and always log out when not in use.

909bt respects your rights regarding your data. You have the following rights:

7.1 Right of Access

You may request a copy of the information we hold about you at any time. We will fulfil your request within a reasonable timeframe.

7.2 Right to Rectification

If your information contains any errors or is incomplete, you may request that it be corrected. This can be done through your account settings or by contacting our support team.

7.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, we are obliged to retain information required for legal compliance for a specified period.

7.4 Right to Object to Processing

You have the right to object to certain types of processing of your information, particularly in the case of marketing communications.

7.5 Exercising Your Rights

To exercise any of the above rights, please contact our support team. We will verify your request and respond as promptly as possible in accordance with applicable law.

The 909bt platform may occasionally contain references to third-party websites or services. The privacy practices of these external sites or services are outside our control and are not governed by this policy.

We strongly recommend that you read the privacy policy of any third-party service before using it. 909bt bears no responsibility for the data management practices of third-party websites or services.

In addition, our gaming platform includes games from various providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These game providers may have their own data policies that apply to their own services.

909bt is intended only for individuals aged 21 or above. We do not knowingly collect any personal information from minors.

We follow an age verification process at the time of registration. If we become aware that information from a minor has been collected, we will immediately close that account and delete the relevant information.

If you believe that a minor is using our platform, please notify our support team immediately.

909bt may review and update this privacy policy from time to time. Amendments may be made based on changes to the business, the addition of new technology, or legal requirements.

If any significant changes are made, we will post a notice on the website and update the "Last Updated" date at the top of the policy. For important changes, we will endeavour to send a notification to your registered email address.

Continued use of the platform after a policy change will be considered acceptance of the updated policy. We recommend that you review this policy regularly.

If you have any questions, comments, or requests regarding this privacy policy, please contact our support team. We provide assistance in both Bengali and English.

Our support team operates seven days a week, twenty-four hours a day according to Bangladesh Standard Time (BST, UTC+6) and is ready to resolve any concerns you have regarding your privacy.